Building and maintaining good working relationships within and across an organisation - and with external stakeholders - is a vital underpinning of high performance and high productivity. This course takes learners through the characteristics of good relations in the workplace, the attributes needed by leaders who wish to create and encourage good working relationships - and through problematic areas such as negotiating and managing conflict.
As this is a Level 5 course, you are expected to work through the courser systematically and completely, but also to undertake some further reading to ensure you have a broad knowledge and understanding of the topic. A bibliography of suggested reading is included at the end of the course.